Loss leader – Product sold below cost

Caveat Emptor – “Buyers Beware”

Consumers Association Ireland – Voluntary agency campaigning for consumer rights

Receipt – Proof of purchase

Consumer – Someone who buys goods or uses services

Small claims court – Deals with claims of value less than €1,270

Monopoly – Only one manufacturer or supplier provides a service eg ESB

Needs – requirements for survival, such as food, clothing, and shelter

Wants – Those things which make our lives more comfortable but are not needed for survival

Services – work performed by a person for someone else

Redress – to set right

Guarantee – a written promise by a company to repair or change a product that develops a fault within a particular period of time

Advertising – a message, paid for by a company or organization, used to persuade consumers to purchase a particular product or service

Loss leader – Product sold below cost

Caveat Emptor – “Buyers Beware”

Consumers Association Ireland – Voluntary agency campaigning for consumer rights

National Consumer Agency – Enforces law in relation to goods and services

Receipt – Proof of purchase

Consumer – Someone who buys goods or uses services

Ombudsman – Helps consumer in complaints against government departments, health boards,local authorities and An post

Small claims court – Deals with claims of value less than €1,270

Monopoly – Only one manufacturer or supplier provides a service eg ESB

Impulse buying – Purchasing items on the spur of the moment

Goods – Products or items that can be bought or sold

Needs – requirements for survival, such as food, clothing, and shelter

Wants – Those things which make our lives more comfortable but are not needed for survival

Services – work performed by a person for someone else

Redress – to set right

Guarantee – a written promise by a company to repair or change a product that develops a fault within a particular period of time