C.C.P.C - Competition and Consumer Protection Commission.
Provide information on: Personal finance and Consumer rights.
• conducts research.
• gives recommendations to the government.
• enforce
CAI
• independent organisation.
• represent and protects the consumer.
• has its own website
Ombudsman
• investigate complaints from people treated unfairly by a public body (hospital, education etc.)
• impartial.
• free service.
• first complain to the public body.
Small claims procedure.
• no solicitor needed.
• quick and cheap.
• faulty goods/poor service complain to provider first.
• claim must be €2000 or less.
• application form and €25 fee.
Small claims registrar
• issues a letter to the provider.
• 15 days to reply.
• if no reply, the claim is undisputed and the court will instruct the payment to be made.
Commission of communication regulation (Com-Reg)
• complaint, they will contact the provider for an official statement.
• provide an update for the consumer.
• ( tv + radio)
E.C.C: European Consumer Center (Ireland)
• problem/issue with a supplier of goods or services in another EU company.
• free information and advice on their rights/entitlements
• to try and resolve disputes/arguments directly with the provider.
• if unresolved, referred to another dispute agreement body.
• Carry out research to raise awareness and identify trends
CRU: Commission of Regulation of Utilities
• focused on consumer rights relating to water, energy and energy safety. (electricity, gas)
• address and try to resolve complaints about energy suppliers.